Service desk intern (vocational education program)

Are you an enthusiastic ICT student looking for a challenging internship? Would you like to gain practical experience at a professional IT company and develop your technical skills? Then this internship as a Service Desk Intern at Itum Solutions is perfect for you!

At Itum Solutions, you will have the opportunity to gain experience as an intern within a professional service desk. You will learn how to solve IT problems and receive support from experienced colleagues. Your goal is to provide customers with the best service and apply your knowledge in practice.

What will you learn and do?

• Supporting customers with IT-related questions and issues
• Registering and managing support tickets and ensuring quick follow-up
• Installing and configuring IT solutions
• Collaborating with the team to resolve technical issues
• Contributing ideas for improvements in service desk processes
• Managing the warehouse and ensuring efficient inventory administration

Itum Solutions has been providing reliable and future-proof IT services for small and medium-sized businesses since 2007. We believe in a personal approach and offer our customers IT solutions that help them achieve their ambitions. With a close-knit and committed team, we ensure that our customers can always count on the best service, with a smile.

At Itum, we work independently, but never alone. We brainstorm, consult, and have a general understanding of what is going on with each other’s clients. This allows us to always offer the best service. We don’t just match our clients randomly. We look at character and expertise to ensure that every collaboration is a perfect fit. This makes our team strong, flexible, and personal.

From transportation to hospitality, from construction to education, at Itum we work for a wide range of clients. Our IT solutions support tax advisors, architects, physical therapists, and installation companies, among others, in their daily work. Every industry has its own challenges, and we ensure that the technology seamlessly meets their needs.

Office in Ridderkerk

35/65%

Active in Europe and beyond

Average age 35 years

Casual dress code

Team of 17 colleagues

Introductory phone call with colleague

Meeting colleague and founder at the office

Second meeting at the office with colleague and founder

Offer