Service Desk Coordinator

Are you the Service Desk Coordinator who knows how to optimize processes and take customer satisfaction to the next level? Do you want to inspire a team and help our customers with the best IT solutions? Then we are looking for you as a Service Desk Coordinator at Itum Solutions!

At Itum Solutions, you will have the opportunity to take on the day-to-day management of our service desk as a Service Desk Coordinator and ensure that both our customers and the team perform optimally. You will ensure that our IT services run efficiently and that our customers always see their problems resolved. As the person with final operational responsibility, you will be the link between customer needs and the implementation of our service desk processes.

What are you going to do?

• Progress: You ensure that service desk processes continuously improve, from making ticket intake more efficient to streamlining communication with customers. Everything is aimed at achieving our set KPIs and SLAs.
• Trust: You lead an enthusiastic team and coach them on quality and content.
• Responsibility: You manage capacity and on-call planning, ensuring the service desk team is always well-prepared. You coordinate incidents and changes within the triage management process.
• Connection: You work closely with operational management to implement IT improvements and enhance processes, so we can serve our customers even better.

At Itum Solutions, we work according to the four Vs:

• Progress: You continuously learn and improve, both in your technical knowledge and in the solutions you provide to customers.
• Trust: Clients and colleagues can rely on you. You act proactively and provide reliable IT solutions.
• Responsibility: You take ownership of your work. Whether it’s an urgent issue or a long-term project, you ensure the right approach.
• Connection: You work closely with colleagues and customers, share knowledge, and contribute to a strong team spirit.

In concrete terms, this manifests itself in:

• Team meetings where we collaborate and share knowledge.
• Supporting customers with a focus on service and efficiency.
• Working on new solutions that contribute to innovation and progress.
• Creating documentation to make knowledge accessible and work processes clear.

Itum Solutions has been providing reliable and future-proof IT services for small and medium-sized businesses since 2007. We believe in a personal approach and offer our customers IT solutions that help them achieve their ambitions. With a close-knit and committed team, we ensure that our customers can always count on the best service, with a smile.

At Itum, we work independently, but never alone. We brainstorm, consult, and have a general understanding of what is going on with each other’s clients. This allows us to always offer the best service. We don’t just match our clients randomly. We look at character and expertise to ensure that every collaboration is a perfect fit. This makes our team strong, flexible, and personal.

From transportation to hospitality, from construction to education, at Itum we work for a wide range of clients. Our IT solutions support tax advisors, architects, physical therapists, and installation companies, among others, in their daily work. Every industry has its own challenges, and we ensure that the technology seamlessly meets their needs.

Office in Ridderkerk

35/65%

Active in Europe and beyond

Average age 35 years

Casual dress code

Team of 17 colleagues

Introductory phone call with colleague

Meeting colleague and founder at the office

Second meeting at the office with colleague and founder

Offer