Service Desk Employee

Are you an enthusiastic service desk employee who helps customers with IT problems and ensures that they can work optimally? Then we are looking for you at Itum Solutions!

At Itum Solutions, you will have the opportunity to be the first point of contact for our customers as a service desk employee. You will help resolve IT issues and ensure that technical issues are dealt with quickly and efficiently. Your goal is to provide customers with the best service and make their IT experience as smooth as possible.

What are you going to do?

• Analyzing and resolving customer questions and issues, both by phone and via email
• Registering and managing support tickets and ensuring quick follow-up
• Assisting with the installation and configuration of IT solutions
• Collaborating with colleagues and specialists to solve complex problems
• Contributing ideas for improvements in service desk processes

At Itum Solutions, we work according to the four Vs:

• Progress: You continuously learn and improve, both in your technical knowledge and in the solutions you provide to customers.
• Trust: Clients and colleagues can rely on you. You act proactively and ensure reliable IT solutions.
• Responsibility: You take ownership of your work. Whether it’s an urgent issue or a long-term project, you ensure the right approach.
• Connection: You work closely with colleagues and clients, share knowledge, and contribute to a strong team spirit.

In concrete terms, this manifests itself in:

• Team meetings where we collaborate and share knowledge.
• Supporting customers with a focus on service and efficiency.
• Working on new solutions that contribute to innovation and progress.
• Creating documentation to make knowledge accessible and work processes clear.

Itum Solutions has been providing reliable and future-proof IT services for small and medium-sized businesses since 2007. We believe in a personal approach and offer our customers IT solutions that help them achieve their ambitions. With a close-knit and committed team, we ensure that our customers can always count on the best service, with a smile.

At Itum, we work independently, but never alone. We brainstorm, consult, and have a general understanding of what is going on with each other’s clients. This allows us to always offer the best service. We don’t just match our clients randomly. We look at character and expertise to ensure that every collaboration is a perfect fit. This makes our team strong, flexible, and personal.

From transportation to hospitality, from construction to education, at Itum we work for a wide range of clients. Our IT solutions support tax advisors, architects, physical therapists, and installation companies, among others, in their daily work. Every industry has its own challenges, and we ensure that the technology seamlessly meets their needs.

Office in Ridderkerk

35/65%

Active in Europe and beyond

Average age 35 years

Casual dress code

Team of 17 colleagues

Introductory phone call with colleague

Meeting colleague and founder at the office

Second meeting at the office with colleague and founder

Offer